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PRIVACY POLICY
Clurb UG respects your privacy. Clurb UG and its affiliates ("ACCTION" or the
"Company") offers maps, GPS navigation, and community-based services to users of
www.clurb.net (The "Website") or users of the ACCTION mobile applications (the
"Application"), both collectively, the "Services". By using our services, you trust us your
data. We know it is a big responsibility and we do our best to protect your information and
let you control it.
The purpose of this Privacy Policy (the "Policy") is to inform you about what data we
collect, why we collect it and how you can update, manage and delete it.
This Privacy Policy is part of the terms of use of ACCTION (the "Terms of Use" or
"Terms"). Your use of the Services is subject to the Terms of Use and this Privacy Policy,
and involves your unequivocal acceptance of all of them.
I. Preliminary points. Relevant information
The following key points are summarized here only for your convenience. They do not
replace the full Privacy Policy and its presence in this section does not mean they are
intended to replace or override any other term provided by ACCTION in the not abridged
version.
Minimum age
To use our Services you must be at least 16 years of age or the lower age that your country
or jurisdiction has provided for you to consent to the processing of personal data. For
more information, refer to the Terms of Use.
Personal Information
In this Privacy Policy, the term "personal information" refers to information that you
provide to ACCTION and that personally identifies you (such as your name or email
address) and, in some cases, information regarding your location or other data that can be
reasonably be associated with ACCTION
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Contact ACCTION for privacy issues
If you have any questions about this Privacy Policy or if you believe your privacy has been
compromised while using the Services, you can contact ACCTION at: info@clurb.net.
You can also send other requests, questions, and claims to ACCTION to the email address
just indicated.
User accounts and access to services
When you download the application on your mobile device, you create a ACCTION
account associated with the device (the "Account" or "ACCTION Account"). Once the
application has been downloaded, ACCTION collects and uses your information, including
metadata (as described below), in accordance with this Privacy Policy. This use may include
linking your information with your account in the ACCTION application (as explained
below).
If you set a username and password in the ACCTION Application
ACCTION links all your information with your account and this username,
including information received from all mobile devices running the application
where you have logged in with your username and password;
Notwithstanding the next point, and as explained below in the "Visibility" section,
your account and associated information can be shown only to ACCTION; and
When you use the application, your approximate location and any other
information you choose to provide to other users will be displayed.
ACCTION can establish and periodically request additional or different means of
identification and authentication to log in and access the Services, or request them
in order to use certain features or sections of the Services.
You are fully responsible for your login details, and any use or misuse that is made
from your account and your personal information for providing your logon details
to a third party. You must maintain the confidentiality of your login data and not
provide them to third parties. Change your password often or at least every six
months.
II. Information that ACCTION collects
Data we collect when you use our Services
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ACCTION collects data to provide the best services to all users. Here we explain what
information is collected.
Information you create or provide to us
Account information. Information that ACCTION requests when you set your
user name, such as your name and phone number. Note that if you provide false,
incorrect or outdated information, the ability to provide the Services and contact
you, if necessary, may be affected. ACCTION explicitly indicates the compulsorily
fields to be filled. If you do not enter the data requested in these fields, it is possible
that you cannot configure a username (although you can continue using the
Services, as explained in the previous section).
Information you share with ACCTION Data you want to share with ACCTION
as, for example, your username; alerts associated with this username; phone
numbers; home, work or other locations; destinations you can go; infrastructure
information; search queries and files that you have uploaded to the service,
including voice and audio, if applicable. Even if you have not logged into an
account of ACCTION, you can provide information such as an email address to
receive updates about our services.
Your communications through ACCTION Services. If you use ACCTION to
communicate with other users or third parties such as sending messages or chat on
the ACCTION secured platform. We may also collect information about your
communications with ACCTION, for example, if you send a request, contact our
support team or contact the team of infringements.
Social network information that you use and you have linked to your
ACCTION account. You can link your ACCTION account with your social
network accounts. In that case, you have the option to share information with
other ACCTION users or from these social media accounts such as a Facebook
profile picture or other personal information. For more information, see the
section on social networks integration included below.
You can also provide additional information so that we can customize and
improve your Services experience. For example, if you provide us with
information about your home and work, maybe we can tell you with special
emphasis if a disaster or emergency has occurred nearby.
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Information we collect when you use our services
We collect information about your activity in the ACCTION services, we use it to provide
these services and provide functions that allow us to customize your experience. Here is
the information we can gather about your activity:
Detailed location information. The location information is collected, such as GPS
signals (combined with a timestamp) and other data sent from the mobile device
where you downloaded and activated the application.
Communications or other content that you share with third parties, including users,
through ACCTION Services;
Your activity on websites and third-party applications that you have linked to your
ACCTION account or with whom you have interacted through the Services.
Personal information we collect through our partners
ACCTION uses various technologies to collect and store information, such as cookies,
local storage, web browsers storage, application data caches, databases and server logs.
III. What does ACCTION collect this data for
We may use the personal information we collect or you provide us with the following
purposes:
Provide our services
We use your information to deliver our services. For example:
We use your location data to offer alerts of disasters and emergencies occurring in
the city or town where you live, and to allow you to provide such warnings through
our services. In addition, location data is used to trigger emergency services
corresponding to the warnings sent.
We use your warnings information, such as type of disaster event and location, to
offer specific procedures you can follow to minimize the impact of this event in
your life and your family, friends and neighbors, and your property.
We use the data you send in relation to the location of infrastructure and services,
and the occurrence of past disasters, to assist in the preparation of plans for risk
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management by the municipality and other institutions, so they can give better and
more specific answers to problems your community and city faces.
We share the information you send us to other users of the Services and we help
you communicate with ACCTION and other users.
We also help you receive messages and information provided by the local
authorities in relation to the occurrence of disasters and / or emergencies.
Maintain and improve our Services
We also use your information to ensure that our services work correctly as, for
example, to keep track of network outages or solve problems that you inform us.
We also use your information to improve our services, or to develop new features
for them.
We may also use the information to provide assistance, and manage requests and
claims.
Measure performance
We use data analysis and measurement tools to understand how our services are
used. For example, we analyze your usage data of the Services to optimize the
product design.
Contact you
We also use your information to send news, announcements, notices and additional
information related to the Services.
We may also use your information to conduct surveys and questionnaires; and if
you get in touch with us, we will keep a record of your request to solve problems
you may have.
We can also use the email address you provided us (with your prior consent and
within the provisions of applicable law) to send promotional or marketing material.
If you prefer not to receive such material, you can unsubscribe at any time by
clicking on the appropriate link in the emails we send you. In any case, we will not
share your contact information with any advertiser, unless required by law or as
expressly permitted.
Other purposes of data collection
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For legal reasons and to protect ACCTION, our users and the general public, we may also
use and process your information and your content using different technologies for the
following purposes:
Ensure compliance with the Terms of Use and Privacy Policy.
Contact you when we deem necessary.
Comply with applicable laws and help public authorities that are responsible for
ensuring compliance with the laws, when we believe in good faith that the
cooperation with these is our mission or it is necessary under the legal standards
and procedures applicable.
Detect abuses and illegal activities; detect and prevent fraud, misappropriation,
identity theft and other illegal activities and inappropriate uses of the Services.
Manage breakdowns and malfunctions.
In case of dispute or legal proceeding of any kind between the user and the
Services, or between you and other users or third parties in connection with the
Services.
Comply with the purposes stated in this Privacy Policy and Terms of Use.
Help improve the safety and reliability of our services. This includes to detect,
prevent and respond to security risks and technical problems that could harm
ACCTION, our users or the general public.
Create aggregated or anonymous data provided that such data do not identify a
specific user. See section below "How ACCTION uses aggregate information."
We will ask for your consent before using your information for a purpose that is not
included in this Privacy Policy.
IV. When your information is shared
When you share your personal information
Our Services are based on a community of users and governmental institutions sharing
information with ACCTION and other members of the community.
You can share personal information such as your name, age, sex, photos, location data,
reports and other files. This information can be shared directly with the Services and all
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users. It can also be shared through third-party services (like social networks) that interact
with the Services if you authorize it in the configuration of the Services.
You can decide whether you want to upload Content to the Services
However, the content you share and send will not be private or confidential, and
may be published and disseminated. The information you upload will be published
with your username and other data such as personal information you have added to your
public profile. Note that some of the disasters, emergencies, or accidents may include the
journey that you made in the area where they have occurred. Therefore, you should
exercise caution and common sense when submitting information. You must take at least
the same precautions when posting personal information that you use through other
Internet or mobile services.
In any case (except as noted below in connection with the information shared from your
social network accounts according to the privacy settings you have defined in such
accounts), your email address will not be displayed to other users in any kind of report or
any user publication that you share or upload.
We take effective measures to bring the best possible experience with the Services.
However, we cannot control the behavior of users and disclaims any responsibility in this
regard. We encourage users to think carefully about whether they want their information
published or disseminated and that before taking a decision, they should examine in depth
all the necessary details related to communications with other users.
The user is solely and ultimately responsible for complying with all laws, regulations and
other obligations. ACCTION disclaims all liability for any loss, damage, cost or expense
you may suffer or that may incur as a result of, or in connection with, your participation in
any activity or event initiated, organized or held by a user or third party or in connection
with any contract between those users or third parties, including activities or events that are
related, directly or indirectly, with the Services or their use.
When ACCTION shares your personal information
ACCTION does not sell, rent, or lease your personal information to third parties.
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ACCTION does not share your personal information with third parties without your
permission, unless it considers in good faith that is necessary for the purposes listed below:
When it is necessary for the provision and operation of the Services, for example,
to publicly address emergencies or natural disasters or similar situations that you
notify and that are associated with your username and location.
In case that ACCTION reasonably believes that you have breached the Terms of
Use (or is investigating a possible breach of these), or you have abused your rights
to use the Services or have acted or omitted any law, rule or regulation. In such
cases, ACCTION may share your information with a public agency responsible for
ensuring compliance with the laws and other relevant authorities as well as with any
third party if case is it necessary to repair any damage resulting from your
infringement.
If the law requires ACCTION to share or disclose your information, or if
ACCTION reasonably believes that it is a legal requirement.
In case of a dispute or legal proceedings of any kind between the user and
ACCTION, or between you and other users regarding the services rendered.
Whenever ACCTION deems it reasonably necessary to share your information to
protect ACCTION, its users and the general public, of damages to their rights or
property, or safety, as required or permitted by law. This includes the prevention of
imminent harm, whether physical or material.
To detect, prevent or otherwise address fraud and technical or safety problems.
In case that ACCTION organizes the operation of its services in a different legal
framework, or through another legal structure or entity; or in case of acquisition,
absorption or fusion of ACCTION by another entity; or if ACCTION declares it
bankruptcy, insolvency or starts, or it is applied against ACCTION, any insolvency
proceeding (provided that these entities agree to comply with the provisions of this
Privacy Policy, taking into account the changes that may apply).
To collect, store, retain and manage your personal information using cloud services
or hosting, or through a third party or an affiliate or related part to ACCTION (as
reasonable for business purposes), whether it is in the European Union, in the
United States or in countries outside your jurisdiction.
ACCTION can also share your personal information with companies or related
organizations to or affiliated with ACCTION as, for example, subsidiaries, affiliates
and parent companies (i.e. entities belonging to the group of companies CLURB).
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ACCTION can also share your personal information with service providers and
trusted partners to treat it on your behalf in accordance with the instructions
provided to them, and in accordance with this policy and other security measures
and confidentiality applicable. For example, ACCTION could use service providers
to offer customer service.
Visibility
Please note that your username and other information may be displayed publicly.
Information you publish in ACCTION include your username.
Integration into social networks
You can share information between your ACCTION account and your social network
accounts such as Facebook. In that case, you have the option to transmit and share your
personal information and other content you have on social networks through the Services.
When setting up your ACCTION account to integrate it into social networks, and when
you log in ACCTION with a social network account (such as your Facebook account and
your Google account), you agree to share information (including personal information)
between ACCTION and these social networks with the purposes described in this Privacy
Policy.
The use that social networks make of the information provided by ACCTION is governed
by the privacy policy of each network and is controlled by this. This Privacy Policy and
ACCTION have no control over this use.
The first time you connect to the account of a social network through the Services, or the
Services interact with your social network account otherwise, the social network will ask
permission to share with ACCTION the personal information you have stored in it.
ACCTION collects information from your social network account (such as your name,
email address, profile picture and other data available through the social network in
question) based on the permissions you have granted.
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You understand and agree that the Services may access this information, disseminate and
store it so that it is available in your ACCTION account and through it, until that account
is deleted.
You must be aware that certain information that has private accounts in social networks
can be made public for other users ACCTION through the Services when you allow social
networks to share it with ACCTION
Integration into other third-party services
ACCTION may offer you the possibility to link the application with third-party services
that may be useful. When ACCTION detects that integration can occur (because a third-
party service tries to connect with ACCTION, or because ACCTION detects that the
device has installed a service with an integration option or the user requests a specific
integration), it asks for information to link the accounts. If you decide to link them,
ACCTION will ask permission to share data with third-party services. You only have to
accept linking your accounts if you do not mind that the service receives the configured
data. ACCTION it is not responsible for the use of the data made by this third-party
service. You can unlink your ACCTION accounts in any time, in which case ACCTION
will stop sharing your data to the third-party service.
V. Information Control
Controlling your personal information
In your Account, you can view and modify certain data (such as your email address or
other you want to share).
If you believe that the information associated with your account is incorrect, it is
incomplete or outdated, you can perform any necessary corrections or updates. If the
information is false, inaccurate or outdated, you may not be able to configure a username
and therefore ACCTION will not be available to grant its Services.
Privacy controls
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You can control the information that ACCTION collects through the device settings. This
may have controls that determine the type of information that ACCTION collects; for
example, you can change the location settings on your device.
Delete your information
If you want ACCTION to delete your information that has been collected, you must send
an email to the ACCTION contact box. Upon receiving this request, ACCTION will take
the measures it deems reasonable to remove such information. However, it may not be
removed immediately from their security systems. The aim of ACCTION is to start the
process of elimination as soon as he receives your request. From that moment, your data
may no longer be used to customize your experience. Then, a process designed to safely
remove and complete data storage systems will start. This process usually last
approximately one week from the time the information is deleted. As in all processes of
suppression, aspects such as routine maintenance, unexpected power failure cuts, errors or
failures protocols can cause processing delays and periods, as defined in this Privacy Policy.
ACCTION systems are designed to detect and solve these problems.
How to delete your account in the app (Step by Step)
1. Open the Acction app on your device and log in with the account you want to
delete.
2. Tap hamburger menu (Three horizontal lines) located in the top left.
3. Tap Profile.
4. Under "Emergency Contact Information", tap Delete Account.
5. To confirm, tap Yes, Delete my account.
How ACCTION retains the data it collects
Some data can be removed at any time, while other is automatically deleted or retained for
longer periods of time, if necessary. This section describes why ACCTION retains
different data types for different lengths of time.
Data that ACCTION retains until you delete it. This data can be your home or
work bookmarks, your email address and other account-related data. These data are
stored in your account until you delete or modify it from ACCTION.
Data that expires after a period of time has elapsed. In some cases, you do not
need to remove your information, because ACCTION sets a maximum retention
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period depending on the subject of data collection. ACCTION can also take steps
to anonymize some data for specific periods of time.
Information kept until your account is removed from ACCTION. ACCTION
can keep some data during the time you use the Services, if that lets it know how
users interact with their functions and how they can improve services. For example,
if you created an alert or an event, ACCTION retains information on the number
of reports / reports / notifications that you have sent, even after the event has
been removed.
Information held for long periods of time for specific purposes. Sometimes,
legal and business requirements force ACCTION to preserve certain information
for specific purposes for a period of time. These are some of the reasons why some
data may be stored for extended periods of time:
o Ensure security and prevent fraud and abuse.
o Meet legal or regulatory requirements.
o Ensure continuity of services.
o Send communications with ACCTION.
VI. How ACCTION uses aggregated data
ACCTION can use anonymous, statistical or aggregate information (including anonymous
location data), so that it is impossible to identify users, to provide the Services properly,
improve quality, optimize your experience, create services and functions (including custom
services) modify or cancel content or services, and other domestic, commercial and
statistical purposes.
ACCTION can also use anonymous, statistical or aggregated information collected in the
Services (and so that it is impossible to identify users) to publish, broadcast, transmit, or
otherwise communicate this information or make it available to users of the services,
suppliers and partners, and any other third party. It can facilitate the detection of events
such as accidents, incidents, emergencies or natural disasters or similar cities.
Cookies
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ACCTION may use cookies and similar technologies in the Services. Cookies are packs of
information that Web servers send to your web site browser and the browser returns each
time you access the Web site servers.
ACCTION may use cookies for various purposes such as, for example, prevent you from
having to re-enter your username and password every time you log in, facilitate the use of
the Website, collect statistical data, verify information, to customize the website according
your personal preferences and protect your information.
Some cookies expire when the session ends and you leave the browser. Others are saved to
the ACCTION drive of your computer or access device. If you want to block cookies from
the Website, use the Help button on your browser and follow the instructions. However, if
you disable cookies, you may find it difficult, or even impossible, to use the Website or
some of its functions.
Find out how Google uses information from websites and applications using their
services and how you can control this use.
When you visit a third party website from the application, this site may use cookies
on your computer. This use of cookies is subject to the privacy policies of the third
party and not this Privacy Policy. If you want to know the privacy policies of a
third-party, make use of the consulting services or contact him directly.
Security of the information
Information security is a top priority of ACCTION ACCTION services include powerful
security features that protect your information constantly. ACCTION implements systems,
applications and procedures to protect your personal information and minimize the risk of
theft, damage, loss of information and unauthorized access or use in connection with
information. For example, ACCTION reviews its collection practices, storage and data
processing (including physical security measures) to prevent unauthorized access to their
systems. It also restricts access to personal information so that only it can be accessed by
employees, contractors and agents of ACCTION who need such information to treat it.
ACCTION gets maintenance information that helps to automatically detect and block
security threats so they never affect you.
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However, these measures cannot guarantee absolute protection. Therefore, although
ACCTION makes every effort to protect your personal information, it cannot guarantee
(and it is unreasonable to expect) that their databases are free of violations, failures, access
or illegal wiretapping, or other types of abuse and misuses.
Compliance and cooperation with regulatory authorities
ACCTION periodically review this Privacy Policy and ensures the treatment of the
information in accordance with it.
Data transfers
ACCTION stores data in distributed servers worldwide. Therefore, your information may
be on servers located outside your country of residence. The data protection laws vary by
country, so some offer more protection than others. Regardless of where information is
concerned, the same protective measures, as described in this policy, are implemented.
When ACCTION receives formal written complaints, it gets in contact with the person
who made the complaint. It also works with the appropriate regulatory authorities,
including local data protection authorities, to resolve any complaints regarding the transfer
of data that has not been solved directly with users.
European requirements
If the law of data protection in the European Union, in particular the General Rules for
Data Protection, or "GDPR" (General Data Protection Regulation) by its acronym, is
applicable to the treatment of your information, ACCTION will provide the controls
described in this policy so you can exercise your right to request access, update, remove,
eliminate and restrict your data.
You can also export a copy of your ACCTION account data, if you want to back up or
export your information to another service. You can apply by sending an email to
info@clurb.net. To do this, you need to tell us a previously valid email address in which
you will receive the data file.
Right to oppose the processing of your information
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ACCTION treat your information with the purposes described in this Privacy Policy,
according to the following legal bases:
Consent…
ACCTION request your authorization to treat your information with specific purposes and
you have the right to revoke your consent at any time. You can manage these options and
privacy settings in the application whenever you want.
... in the exercise of legitimate interests ...
ACCTION treats your information to fulfil their legitimate interests and those of third
parties (such as partners) and at the same time, apply appropriate security measures to
ensure your privacy. This means that your information comes with the following
objectives:
Provide, maintain and improve its services to meet the needs of users.
Develop new features and services that are useful to users.
Knowing how users use their services to ensure and improve performance.
Customize their services to offer a better user experience.
Promote their services among users.
Detect, prevent or otherwise address fraud solving, abuse and technical or safety
problems related to their services.
Protect ACCTION, its users and the general public, of damage to their rights and
property, as required or permitted by law.
Conduct research to improve services for users and benefit the general public.
Meet obligations to its partners, as developers and rightsholders.
Respond to legal claims, including investigation of potential violations of applicable
terms of service.
... to provide a service ...
ACCTION process your data to provide a service you requested under contract, including
Terms of Use.
... and to meet legal obligations.
ACCTION process your data to fulfill all legal obligation if required, for example, to
respond to legal process.
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If you have any questions, you can contact ACCTION at: info@clurb.net. You can also
contact the authority of local data protection if you have any questions about your rights
under local law.
VII. Changes to this Privacy Policy
ACCTION may modify this Privacy Policy periodically. Major changes will apply 30 days
after they have been published through:
A system message to users to notify them of the changes made to the Privacy
Policy; and
A notice on the home page or other relevant page of the Web site explaining the
changes made to the Privacy Policy, as well as a comparison of the new version and
the old.
After they are posted on the Website, other changes will apply after 7 days of being posted.
However, if ACCTION change this Privacy Policy to comply with legal requirements,
addends or attachments, it will be applied immediately after they are published, or as
needed.
Acceptance of the changes made under the terms of this Privacy Policy
If you keep using the Services, you accept the modified conditions. If you do not agree
with any of the amended terms, you must stop using the Services.